Welcome to Burgmann-Direct Enterprise Limited
We aim at becoming the premier supplier of goods and services designed to meet customers’ requirements.
Get Started DocumentsAbout Us
Burgmann-Direct Enterprise Limited is committed to being a supplier and contractor of choice, trusted and reliable partner, providing international standard products and services, exceptional expertise with a patron for quality and customer satisfaction.
Burgmann-Direct Enterprise Limited intends to be a market leader in the provision of quality products and services and will endeavor to satisfy Small-Medium Enterprises (SMEs) as well as the leading large corporate companies in Zambia and sub region
- Develop long-term partnerships with our customers and suppliers
- Consistently meet our customers' expectations with our service and product quality
- Work with honesty, integrity and respect at all times.
- Continuously improve our best practices to maximize environmental, social and economic sustainability.
- Embrace change and encourage innovation.
- Offer our employees a challenging and rewarding workplace that inspires loyalty and success.
- Seek excellence in everything we do.
Capabilities
Burgmann-Direct Enterprise Limited is a fully incorporated private Burgmann-Direct Enterprise Limited limited by shares according to the statutory registration requirements of the Zambian Registrar of Companies. It has been incorporated since March 2012 in accordance with the Companies ACT. (Please see Certificate of Incorporation attached in the Appendix)
Our Vision
Burgmann-Direct Enterprise Limited is committed to being a supplier and contractor of choice, trusted and reliable partner, providing international standard products and services, exceptional expertise with a patron for quality and customer satisfaction.
Our Mission Statement
Burgmann-Direct Enterprise Limited aims at becoming the premier supplier of goods and services designed to meet customers’ requirements
Our Core Values
The Burgmann-Direct Enterprise Limited’s core values are:
- Customer Centrism
- Team Work
- Ethical Business Conduct
- Environmental and Safety
- Embrace change and encourage innovation.
- Compliance
Burgmann-Direct Enterprise Limited Objectives
The Burgmann-Direct Enterprise Limited’s objectives are:
- Develop long-term partnerships with our customers and suppliers
- Consistently meet our customers' expectations with our service and product quality
- Work with honesty, integrity and respect at all times.
- Continuously improve our best practices to maximize environmental, social and economic sustainability.
- Embrace change and encourage innovation.
- Offer our employees a challenging and rewarding workplace that inspires loyalty and success.
- Seek excellence in everything we do.
Terms of Trade
We are well positioned and prepared to support and enhance our client’s efforts by extending flexible payment terms. Depending on the client’s order and credit worthiness.
Public and Customer Relations
Burgmann-Direct Enterprise Limited is alive to the fact that our very existence is owed to the goodwill that we generate from our esteemed clients. As such the adage that “a customer is king” cannot be underplayed. We shall strive to meet each customer’s needs with utmost priority and vigor to ensure complete and satisfactory delivery.
Value Proposition
Burgmann-Direct Enterprise Limited will provide products and services of various industry specific expertise to create a competitive advantage for its clients and stakeholders. This will lead to cost-efficiency, high value-added products, and thereby reducing costs and creating a clear pricing edge.
Competitive Edge
Burgmann-Direct Enterprise Limited’s competitive edge rests with its “agile, efficient and professional management team, as well as the industry knowledge, reputation and Con-tacts of its senior management. To this, will be coupled with the advantage of reducing lead times and thus result in shorter delivery periods compared to its competitors. The rep-utation built will result into the specific market segment affording it long-term commit-ments for the supply of goods and provision of services.
Name and Image
Getting the name and image of our business in front of potential clients represents one of the most effective techniques for keeping clients and acquiring new business. We as Burgmann- Direct Enterprise Limited always ensure that our team is dressed to the occasion and ensure that our output in terms of products and services which we provide are of world class standard. We also ensure that our branding is modern and attractive.
Products and Services
Burgmann-Direct Enterprise Limited’s range of products and services covers the following
Consumables
Supply of consumables such as Tobacco, Maize, Ground nuts, Rice, Beans, Eggs, Soya beans
Uniforms
Corporate uniforms which are meant to increases recognition and recall of your Burgmann-Direct Enterprise Limited and employees.
Future Plans
Burgmann-Direct Enterprise Limited‘s strategic plan is to become the preeminent leader in the provision of general supply services within the country and region. This is the short term goal. However, the Burgmann-Direct Enterprise Limited has plans of implementing further expansion, not only within the country and region, but ultimately in the wider market around the world.
Code of conduct
The directors and members of Management of the Burgmann-Direct Enterprise Limited agree to abide by the following Code of Conduct
- Always adhere and conform to all statutory and mandatory laws, rules, regulations, bye laws of the Republic of Zambia as may be applicable to the Burgmann-Direct Enterprise Limited.
- Make concerted efforts to share and enhance the knowledge and information reserve in the Burgmann-Direct Enterprise Limited.
- Ensure the security of all confidential information belonging to the Burgmann-Direct Enterprise Limited in every possible manner.
- Be honest and fair in their dealing with Government authorities, stakeholders, customers, suppliers, service provider and business partners
- Not to be associated in any way, directly or indirectly, with the competitors of the Burgmann-Direct Enterprise Limited while in employment of the Burgmann-Direct Enterprise Limited
- Not derive personal benefit or undue advantages (financial or otherwise) by virtue of their position or relationship with the Burgmann-Direct Enterprise Limited. i) shall adopt total transparency in their dealings with the Burgmann-Direct Enterprise Limited ii) shall disclose full details of any direct or indirect personal interest in dealings or transaction with the Burgmann-Direct Enterprise Limited
- Do not accept or derive any personal gratification from suppliers. Service providers, business partners or any other agency in their dealings with them
- Cooperate with the Burgmann-Direct Enterprise Limited in discharging its corporate social responsibilities.
- Not to conduct themselves in a manner that harms or adversely affect the reputation of the Burgmann-Direct Enterprise Limited in any way.
Quality management policy statement
Objective and Commitment
We are committed to implementing appropriate quality management systems and processes to enable us to deliver the highest practicable quality services. We will therefore:
Clearly understand the current and potential future requirements and expectations of our customers;
Work closely with our customers, suppliers and partners to achieve business and quality objectives;
Deliver services of the highest practicable quality, reliability and consistency that meet our customers’ requirements;
Implement quality management in a systematic and planned way through the application of management systems that support the delivery of the business plan;
Educate and train our people to support the delivery of high quality work;
Establish and measure performance and customer satisfaction against appropriate quality objectives and/or targets;
Measure at an appropriate level service performance and customer satisfaction; and
Continually review and improve our processes and levels of service;
We all share the responsibility for the delivery of high quality services and for continual improvement. Long term relationships require on-going commitment to achieving business excellence.
Principles
As a Burgmann-Direct Enterprise Limited, we pride ourselves on the delivery to our customers of services and products that are of a high quality.
The implementation of a quality management system will enable the Burgmann-Direct Enterprise Limited to analyze customer requirements, define processes that will contribute to the achievement of a service that is acceptable to the customer and it will keep those processes under control.
A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the Burgmann-Direct Enterprise Limited and its customers with the confidence that the provision of service and products will be delivered consistently to predetermined high standards.
Quality management systems can assist organizations in enhancing customer satisfaction and contribute directly to Burgmann-Direct Enterprise Limited growth
Quality Management System
We have a quality management system that addresses the following elements:
- Quality Management – ensuring a formalized and pro-active approach to systematic business management in meeting its many responsibilities. It will include a statement of quality policy defining the Burgmann-Direct Enterprise Limited’s fundamental approach to managing quality. It will be based upon common principles and provide a basis for continual improvement.
- Quality Responsibility – ensures that everyone involved in the quality aspects of the business has clearly defined responsibilities and that staff are responsible for the quality performance of their own areas.
- Quality Priority – ensures that it is recognized that quality issues do not take precedence over health, safety or environmental issues, rather that the quality management system actively supports those issues.
- Quality Objective – ensuring that the principal quality objective is to set the standards that will deliver a consistently high quality of work throughout the Burgmann-Direct Enterprise Limited thus ensuring customer satisfaction and continual improvement in the level of service provision.
Quality Achievement
Within the operation of the quality management system, the Burgmann-Direct Enterprise Limited ensures that it upholds:
- Competency – Staff are adequately trained, motivated and competent for the job they are required to do.
- Quality Management Responsibility – A quality manager/representative is identified with organizational responsibility for the development and maintenance of the quality management system and is responsible for reporting to the highest organizational level of that business.
- External Services – The selection and approval of externally provided services will be controlled by the quality management system procedures, thus ensuring that the Burgmann-Direct Enterprise Limited’s health, safety and environmental culture is not compromised and staff, customers and third parties are not put at risk. Provision of these external services will be subject to regular review.
Quality Promotion
Within the operation of the quality management system, the Burgmann-Direct Enterprise Limited ensures that it upholds:
- Training – Appropriate training is provided to all those involved in the operation in support of the Quality Management System.
- Quality Improvement – All staff are actively encouraged to propose solutions to improve both the Quality Management System and the quality of service delivery within the Burgmann-Direct Enterprise Limited.
Responsibility and Authority:
Responsibility for the achievement of this policy standard rests with the Directors.
.The Management Team is responsible for implementing the policy standard, monitoring its implementation in the everyday activities of Burgmann-Direct Enterprise Limited and reports to the board of Directors.
All staff are responsible for the ownership and undertaking of their quality management functions in accordance with this Policy Standard and for its implementation
Environmental Policy
Objective and Commitment
The Management of Burgmann-Direct Enterprise Limited is committed to both the protection of the environment and evaluating the impact that the organization’s services can have.
Compliance with legislation is the minimum standard to which the Burgmann-Direct Enterprise Limited shall adhere.
The Burgmann-Direct Enterprise Limited shall also endeavor to follow best practice with due regard for its business needs, in line with the requirements of ISO14001:2015 and the expectations of all interested parties.
The objectives for the Burgmann-Direct Enterprise Limited under this policy are to:
- Reduce the carbon footprint of the business.
- Reduce energy consumption.
- Minimize the production of all types of waste, especially paper. Encourage reuse, recycling and the disposal of other waste that cannot be avoided, in a responsible manner.
All Directors will be responsible for communicating and implementing this Policy and will ensure that:
- Employees and contractors are encouraged to be receptive to the personal impact they can have on this policy and to report areas of concern.
- Training is provided as part of staff development taking into account responsibilities.
- Efforts are made to minimize travel by maximizing IT systems.
- Favor the use of suppliers who are committed to environmental good practice.
- Carbon offsetting is implemented, that as a minimum, is commensurate to the level of the business travel.
- Pollution is prevented in all forms, especially from redundant electrical equipment.
- All incidents detrimental to the environment are reported, investigated and action taken to prevent reoccurrence.
The Directors are committed to continually improving its performance by regularly reviewing its environmental impacts, and on an annual basis, update this policy in line with the review findings.
Team
The Burgmann-Direct Enterprise Limited has a vibrant, highly purpose driven and skilled staff. The vibrancy of the team, results into a composite dynamism that generates innovative ideas that are extra- ordinary and seek to be ‘out of this world’ in terms of product presentation and delivery. The firm also maintains a friendly, fair, and creative work environment, which respects and encourages diversity, new ideas and hard work. The young and dynamic team of professionals that guarantee exceptional quality
Aubrey M Ndandula
Managing Director/ShareholderHas a Bachelor’s Degree (BBA) from Cavendish University-Zambia as well as an Honors Degree in Business Management from the University of Sunderland. He is a high performer and has been held with high esteem both in academia and within the community in which he lives. He has vast experience in business management and business strategy. He has over 15years in managerial positions
Charles S Ndandula
Head Business Development/ShareholderCharles holds a Degree in Development studies and a Masters degree in Management Strategy from the University of Zambia. He has over 10 year’s experience in the customer service and business development sector.
Tania Malunga Ndandula
Head Operations and FinanceTanya is a ZICA qualified and certified accountant. She is also currently pursuing a Bachelors degree in Business Administration at Northrise University Zambia. She has over six years experience in Finance, accounting and logistics.
Gloria M M Ndandula
Head marketing and LegalHas an ACCA professional qualification from the United Kingdom. She has over 10 years’ experience in accounting and holds a Law degree with Zambia Open University. Principle role is to come up with Marketing and advertising strategies for the firm in order to increase client base and meet Customer expectation. She also has vast experience in events management.
Muhau Mundia
Senior Finance OfficerMuhau Mundia is an accomplished, versatile and result-oriented professional with a proven track record in administration, project management, inventory management, accounts receivables, accounts payables and cost control. He leverages on his 10 years’ experience in the business and corporate world ranging from the chamber of commerce, chemical industry, hospitality industry, and Agri- industry. His possession of a BA in psychology and accounts professional-CA Zambia gives him a better understanding of integrating both people skills and proper presentation of business transactions to always achieve optimum organizational bottom-line. industries
Contact
Reach us now!
Address
Plot No.42, Milima Road, Woodlands, Lusaka